REVERSE LOGISTICS

All repairs for store owned inventory will be shipped via the distribution center (DC) in Indianapolis. The DC will call or fax each vendor for a return authorization (RA). The DC will process the return to vendor (RTV) that will automatically debit the cost of the inventory to the vendor’s account. The DC will ship the inventory in need of repair to any address that the vendor provides. The shipment will be made prepaid to the vendor, with Guitar Center responsible for the freight costs. (Revised 7/1/03)

If the vendor decides to return product to the DC after being repaired, the vendor must reference the purchase order number and the RTV number that will be listed at the top of the RTV packing slip that is sent with the repair. Address all return products to Guitar Center RTV Department, 950 East Northfield Dr., Brownsburg, IN 46112 (Revised 7/1/03)

All return shipments are made freight prepaid and the vendor must use one of Guitar Center’s authorized freight carriers. For list of approved carriers see Carrier Routing. The vendor must ship the product within 60 days back to the DC in Indianapolis. After 60 days the purchase order will be voided. This product must not be returned to any Guitar Center stores. (Revised 7/1/03)

RETURN TO VENDOR SHIPMENTS

Guitar Center will return all damaged and defective merchandise to vendor freight prepaid.

All items received at the Distribution Center that are not on an open purchase order will be returned to the vendor freight collect and must be on one of Guitar Center’s approved carriers. (Revised 7/1/03)